Returns, Refunds & Exchanges

Retail customers

We want you to be happy with your purchase. If a product arrives damaged, faulty or not as described, please contact us so we can put it right — by replacement, exchange or refund, as appropriate. Your rights under the Consumer Protection Act are not affected by this policy.

For hygiene and safety reasons, opened or used personal-care products generally cannot be returned unless they are faulty.

The exact return period, the address or drop-off point for returns, and who carries return delivery costs will be confirmed by the Owner and added here.

Consultant stock orders

Stock bought at consultant pricing for resale is a different kind of purchase from a retail order, and separate conditions apply.

The consultant stock return and refund rules are being finalised by the Owner and will be published here before consultant online payment opens.

How to request a return or refund

Contact us with your order number and a description of the problem. Refunds are made to the original payment method once the return is approved.

Our contact details are on the Contact page.

The return contact details will be added once confirmed by the Owner.